So it’s been almost a week since I broke my phone. Anyone who knows me will undoubtedly have observed how frequently I use it, so it’s frustrating. Of course, it is still usable despite the broken screen, but it’s not ideal.
Having immediately got in touch with Protect your Bubble – my insurance provider of choice (because they’re considerably cheaper than insuring with O2, which I’ve done in the past), they quite reasonably asked me to send them a claim form and proof of purchase of my device to them. I did this – I printed them out, filled in and signed and emailed it to them as per their instructions.
This was five days ago. I’ve had a busy time and wanted to give them a chance to send the envelope for me to return my phone. Having returned home from an overnight business trip to no envelope I chased them up by telephone. It transpired that they were awaiting confirmation of payment details for the excess (which I had included on the claim form!!), so they will now authorise the claim and despatch the means for me to send my phone to them.
Which means I’ll probably get the chance to get the phone despatched on Friday. They’ll get it on Monday or Tuesday, they will assess it for repairability (I suspect it needs replacing, but who knows?), and either repair it (3-5 days claimed for this) before sending it on (1-3 days delivery time) or potentially might immediately decide on a replacement in which case it could shave the repair time off.
Either way, I’m looking at having a defective phone for the best part of 2-3 weeks (and had I dropped it a little harder it could’ve been a completely dead phone!) which is pretty disappointing. When I had a similar experience with O2 insurance with my old iPhone 3G I called them, they sent a courier with a new one the next day – he took away my old phone, and it was sorted.
Seems you do get what you pay for – although of course, whether or not that brilliant level of service is worth almost a tenner a month extra when it’s (hopefully) unlikely you’ll need it is ultimately the crux of the debate! Ho hum. I shall continue to monitor my experiences.
So far I have been rather disappointed, but perhaps shouldn’t be surprised given the price. But it ain’t quite what is implied in their TV advertising, that’s for sure.
It’s been a really mixed few days for me – Thursday started badly. My car, which for reasons I can’t quite fathom I’d parked on the drive the day before, wouldn’t start – it’s kaput, I suspect either the starter motor and/or the alternator is broken. Whilst repairable, I’ve reached the stage with it where I’m not prepared to sink more cash in to it, and I don’t have the time, inclination or expertise to properly take care of it.
Another geeky post. Thanks to the generosity of a friend who has an Apple Developer Account adding my iPhone to the list of eligible devices to take beta versions of the operating system, which has enabled me to install iOS 5 on my iPhone 4. I am impatient, after all.
For a fair while now we’ve been using a 


I’ve been spectacularly lax on updating this site really. Life’s kinda ticking along which doesn’t inspire updates – I suppose it should do still, but I’m lazy too.
It’s been fairly eventful of late – since I last wrote about didgeridooing I’ve also taken part in a charity footy match which was great fun, and gave me a chance to play alongside my boyhood hero – Steve Hodge. My mate Neil at the BBC did the legwork in organising the event, venue and some celebrity players and asked me to rustle up a team from Boots to face them. It was a great evening.
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