So it’s been almost a week since I broke my phone. Anyone who knows me will undoubtedly have observed how frequently I use it, so it’s frustrating. Of course, it is still usable despite the broken screen, but it’s not ideal.
Having immediately got in touch with Protect your Bubble – my insurance provider of choice (because they’re considerably cheaper than insuring with O2, which I’ve done in the past), they quite reasonably asked me to send them a claim form and proof of purchase of my device to them. I did this – I printed them out, filled in and signed and emailed it to them as per their instructions.
This was five days ago. I’ve had a busy time and wanted to give them a chance to send the envelope for me to return my phone. Having returned home from an overnight business trip to no envelope I chased them up by telephone. It transpired that they were awaiting confirmation of payment details for the excess (which I had included on the claim form!!), so they will now authorise the claim and despatch the means for me to send my phone to them.
Which means I’ll probably get the chance to get the phone despatched on Friday. They’ll get it on Monday or Tuesday, they will assess it for repairability (I suspect it needs replacing, but who knows?), and either repair it (3-5 days claimed for this) before sending it on (1-3 days delivery time) or potentially might immediately decide on a replacement in which case it could shave the repair time off.
Either way, I’m looking at having a defective phone for the best part of 2-3 weeks (and had I dropped it a little harder it could’ve been a completely dead phone!) which is pretty disappointing. When I had a similar experience with O2 insurance with my old iPhone 3G I called them, they sent a courier with a new one the next day – he took away my old phone, and it was sorted.
Seems you do get what you pay for – although of course, whether or not that brilliant level of service is worth almost a tenner a month extra when it’s (hopefully) unlikely you’ll need it is ultimately the crux of the debate! Ho hum. I shall continue to monitor my experiences.
So far I have been rather disappointed, but perhaps shouldn’t be surprised given the price. But it ain’t quite what is implied in their TV advertising, that’s for sure.